FREQUENTLY ASKED QUESTIONS
🛍️ PURCHASE & ORDER
Why buy from us?
At Healthy Lunch, we take great care in selecting our items and do our best to ensure an optimal shopping experience. But that's not all!
• 100% secure online ordering by credit card or PayPal.
• Competent, responsive and professional customer service - listening to you and responding to your requests as quickly as possible.
• Thousands of people already trust us!
How do I place an order?
Our online store is open every day of the week, 24 hours a day. The ordering process consists of several steps:
1. Selection: browse through the different collections of our store to choose the products that suit you. Just click on the "Add to cart" button to select them.
2. Shopping cart: check the content of your order. At this stage, you can also modify the quantities.
3. Payment: several payment methods are offered to you, for you to choose. You can check the content of your order on the summary. At this stage, you will have to fill in your personal information and insert a discount code.
4. Delivery: choose the delivery method according to the choices offered to you. Note that from a certain amount of purchase, you can benefit from a free delivery.
5. Order Confirmation: to be sure that your order has been registered you must reach this step. You will be presented with an order page that you can print. In addition, you will also receive an e-mail confirmation with the reference of your order. When your order is processed, you will receive an email with your tracking number.
How do I track my order?
You can keep track of all your orders on Healthy Lunch. As soon as your package is shipped, you will receive a shipping email containing your order number and tracking information. All you have to do is enter your order number (e.g. 3561) and email, or just your tracking number on our tracking platform. The tracking information will be available on our website shortly after the package has been shipped.
How do I cancel or change my order?
After placing an order on our online store, you have 12 hours to contact our customer service to request a cancellation or modification.
After this time, no cancellation or modification can be guaranteed, as the orders will have already been processed by our team.
I have a doubt about the choice of my products... Can you help me?
The selection of its products for the composition of its nomadic meal kit differs according to the needs of each. Our customer service remains at your disposal to guide you with pleasure towards the products which will correspond perfectly to your needs.
How to apply a promo code on the website?
If you have a valid coupon code, enter it in the "Discount Code" box during the checkout process and click the "Submit" button.
If you have a coupon code for free shipping, you can insert it afterwards in the same way.
Is it possible to accumulate several discount codes?
No, it is not possible to accumulate coupon codes on our store.
However, during some marketing campaigns, it is possible to get a coupon for free shipping. In this case, we will mention it by email or on our website and you can apply it as your first discount code.
My tracking number does not work, what should I do?
If your tracking number does not show any information, do not worry. Generally, tracking information is available 2 to 3 business days after the order is shipped. Our carrier is in charge of updating the tracking numbers.
However, if after this time you still do not have any information on the status of your package, please contact our customer service.
I have validated my order but I have not yet received a confirmation email.
First of all, check that the order confirmation email has not been received in your junk mail. If you can't find it, just contact our customer service and we will find your order with your information (order composition, address, phone number, name). You will be asked for this information.
Be reassured, in most cases, this is due to an error in writing your email address when placing your order.
📦 DELIVERY & RETURNS
What is the price of the delivery?
Currently, our promotional campaign allows you to get free shipping in the United States, with no minimum purchase.
My order is incomplete, what should I do?
In order to optimize the delivery time and to avoid a too long wait, it is possible that your order is shipped in several packages.
Therefore, we invite you to check your shipping confirmation email to make sure that you do not have multiple tracking numbers. If there are multiple tracking numbers, it means that your order was shipped in multiple packages.
Finally, if all the packages have arrived and you are still missing a product, contact customer service by email.
My order has been shipped but I still haven't received it. What should I do?
First, check the tracking of your package via the link on our interface that was sent in the email confirming the shipment of your order. If it has not been received, we invite you to check your junk mail or to contact our customer service.
If your package is indicated as being in the process of being delivered, we invite you to wait until the scheduled delivery date. If your package is pending with the carrier, we invite you to collect it at the address indicated on the delivery notice.
If there is a problem, please contact us as soon as possible.
What precautions should be taken during delivery?
When you receive your order, it is important to check that your package has not been damaged during transport and that it is in perfect condition. If not, please note the detailed damage on the carrier's delivery slip.
It is necessary that this verification be done at the time of delivery and in the presence of the carrier. We recommend that you keep the packaging, as it may be useful in case of return of the product, and is essential to benefit from your right of withdrawal.
The package I received does not correspond to my order, what should I do?
First, we invite you to check your order confirmation to see if the product you purchased is different from the one you received. If the item received is indeed different from the one you ordered, please contact our customer service by e-mail.
What if my product has a manufacturing defect?
Our team does its utmost to ensure that your order is delivered undamaged and in compliance with the quality controls. Nevertheless, if you receive a defective product, contact our customer service and we guarantee to find a winning solution for you.
I am not satisfied with my order, can I get my money back?
Yes, you have 14 days from the receipt of your order to claim a full refund and return the product to us as is.
You will be responsible for the return shipping costs. Please contact us beforehand and consult our Return Policy.
Return: how to exercise my right of withdrawal?
You have the right to withdraw within 14 days of receiving your order. To retract after your purchase, please contact our customer service and consult our Return Policy.
The product must be returned complete, including any accessories, and in a condition to be sold again. Any product that has already been used will not be accepted for return.
The returns are to be sent in France, to the address of our logistics warehouse. The address will be communicated to you by our customer service. The customer is responsible for the return shipping costs.
Who pays for the return shipping?
We will only pay for the return shipping costs if the product is defective.
In case you want a refund of your order, you will be responsible for the return shipping costs. The returns will be sent in France.
For detailed information, please see our Return Policy.
🔐 PAYMENT & PRIVACY
What payment methods do you accept?
We accept all credit cards as well as payment via PayPal.
For the sake of simplicity, we are not able to accept bank checks, cash on delivery or SEPA transfers.
Is my information confidential?
When will my card be charged?
If your payment is validated, you will receive an order confirmation email and the amount due will be debited within 24 hours.
If your card is not authorized, the payment will not take place and your card will not be charged. This is a rejection by your bank, and we invite you to use another credit card or make a payment via PayPal.
My credit card payment is refused, what should I do?
We invite you first to check the information you have entered: name and surname, credit card number, cryptogram and validity date.
Secondly, if your payment is still refused, we recommend that you contact your bank to check whether the amount of the order exceeds your limit.
While waiting for the problem to be solved by your bank, you can finalize the payment of your order by using a PayPal account or another credit card.
What is the currency used on your online store?
All our online store prices are in Dollars ($).
📜 OUR GUARANTEES
What are your guarantees?
When ordering from Healthy Lunch, you benefit from our Money Back Guarantee. If you are not satisfied with your product, you have 14 days to inform us and get a refund.
If your item is defective, we will find a winning solution for you: free exchange and shipment of a new product.
In the event that your item is not received within the time frame established in our shipping policy due to a blockage, we also guarantee your satisfaction: return of a product at our expense.
Our team attaches great importance to customer satisfaction and we do our best to guarantee you a quality purchase with complete peace of mind.
Schedule to contact our customer support.
Our After Sales Service is available from Monday to Friday by e-mail. We do our best to provide you with an answer within 24 to 48 hours.
How do I get an invoice?
Please contact our customer service who will be happy to issue you an invoice.